JG Windows


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    Click & Collect in-store

    Free collection from our stores

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Click & Collect

Collect your items in-store - It's free

We offer a Click & Collect in-store option so that you can collect your items when it is convenient for you. Perhaps you wont be around for delivery, or you want to avoid delivery charges - whatever your reason, the option is just a click away.

Click here for store contact information and opening times


It's simple to use

You've added the items you want to your basket, now all you need to do is checkout. Once you have entered your billing information, you will see an option to have the items delivered to a different address or to collect from one of our stores. By selecting the latter, you will now be able to choose the store you would like to collect from. Complete the checkout process and wait for an email confirming your order information to be sent to the email address you entered.

You will receive another email once your order is ready to be collected. Bring this email with you to the selected store, along with some form of ID, and see one of our members of staff. You will then be handed your items.


When will my item be ready to pick up?

Many of the items we stock are available in both of our stores and would therefore be ready for collection the same day. You can see which stores currently have stock of an item in the 'Availability' box on the product page, though please be aware that the availability may include items out on display.

If stock is not currently available at your chosen store, then we will arrange to transfer it there as quickly as we can.  We are usually able to transfer stock in a day or two, though this can be a little longer at very busy times.

If it looks like there could be a delay in getting the item ready at your chosen store then we will be in touch to let you know and discuss any alternatives.

If you wish to arrange a specific time for collection, please call the selected store and we will try to accomodate this.

We would always recommend you wait to receive confirmation that your order is ready to collect before making a special trip to the store.


What do I do once I'm at the store?

Once you have received an email telling you that your items are ready to be collected, visit the store that you selected, bringing a copy of the email (either printed out or on a phone) and some form of ID in the name used on the order. Show these to a member of staff, who will then hand you your items.

If you are making a special trip to pick up your items, please make sure that you have received the second email notifying you that your order is ready for collection before setting out. Alternatively, you can call the selected store for an update on your order progress.


Can someone else collect my item(s)?

Absolutely (as long as it is not a purchase on finance.  See below). If the person who ordered is not the person who is collecting the items, then please call the selected store, giving the name of the person who will be collecting. This person must then bring ID with the provided name, along with the collection email.



Additional requirements for collections of orders on finance.

If you have arranged finance for your purchase on our website then you can still choose to collect the items at one of our stores.  There are though some additional requirements to protect all parties in this case.

The items can only be collected by the person named on the order and finance agreement.

You must bring a form of photographic ID such as a driving licence or passport, in the same name as the order and finance agreement.

You must also bring the credit or debit card used to pay the deposit, as well as the collection email.  If you paid the deposit by Paypal then you must show the Paypal order or invoice email.

The items will not be available for collection until we have received confirmation from the finance company that the finance application has been accepted and that they have received the signed credit agreement.

JG Windows is one of the oldest and most respected music businesses in the UK, having been founded in 1908.  Our branches in Newcastle upon Tyne city centre and Gateshead Metrocentre carry a massive range of musical instruments and accessories, sheet music, Hifi and recorded music, supported by knowledgeable and friendly staff.